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We Only hire Experts (Trained in Plumbing Fixtures & Faucets) on staff ready to assist you with your order and your returns or replacements.


CALL 1-888-328-4152

Designer Plumbing Depot DPO Return Policy:

General Return Policies

• Products that have been installed are non-returnable.
• You may return any product in its original condition within 30 days of receipt of your order for a full cash refund. Returns beyond 30 days will be subject to a 20% restocking charge. An item cannot be returned more than 120 days after the date of purchase. We can only refund shipping costs if the return is a result of our error.
• Please call our customer service department at 888-328-4152 or email returns and ask for a Returned Goods Authorization. To process your return quickly please have the original order number available. Please wrap the package securely and note the Returned Goods Authorization number on the outside of the package. Returns without an authorization number will not be accepted. We are not responsible for products sent back to us without an authorization. Products must be returned in the manufacturer’s box and in the original packaging and in the original condition. All products will be inspected prior to credit approval. Any products that are denied credit will be returned to the customer.
• Once a Returned Goods Authorization number is issued, the returned product needs to be returned within 60 days.

The following items are subject to additional return policies:


Must be shipped back in the outer shipping box in its original condition with the inner packing and including all installation materials, i.e. templates, mounting clips, etc.


Have to be in the original box or crate. Tubs returned with damaged boxes or crates are subject to a $100 re-boxing fee. Customer is responsible for making arrangements with a freight company to have tub returned to Designer Plumbing Depot’s warehouse.

Please allow 5-10 business days for the return to be processed from the date the return is received by our receiving department

Send it to:
Designer Plumbing Outlet Depot
Returns Department
7142 E. Slauson Avenue
Commerce, CA 90040

For your protection use FedEx or Insured Parcel Post for shipment.

SAFE, SECURE, EASY & Plumbing Experts on staff to help with your Purchase or Return.

Sales Tax

Sales Tax is only applied to orders shipping to the state of California. Rate is 9.75%
All orders shipping outside of California, will not be charged sales tax.


We request information from the user on our order forms. Here, a user provides contact information and credit card information. This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, the contact information is used to get in touch with the customer. All Credit Numbers are deleted from our system after 30 days. What Personal Information We Collect? We collect personal information that you choose to provide voluntarily when using the Designer Plumbing Outlet Web site. This information includes your email address We may also ask for personal information when you contact our Customer Service Department. This will allow us to protect your confidentiality by verifying your identity.

Purchase Information

When you make a purchase using a credit card, we collect your name, billing address, card type, card number, and expiration date. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s). Credit Card Numbers are deleted from our system automatically after 30 days. Our reps. also do not have access to your 3-digit cvv code, once your order is placed.

No Sharing of Information Guarantee

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer orders; communicating to customers; providing customer service; storing, and sharing ; enhancing and improving customers' shopping experience; providing a personalized shopping experience; and completing credit card transactions.

International Orders

Thank you for choosing Designer Plumbing Outlet for your international shipment! Below are very important guidelines regarding international orders:

1. Once a package goes through customs, that charge will apply whether you accept the package or refuse/return the package.

2. Sometimes customers prefer to refuse a shipment without notification to DPO. Even if the customer refuses delivery, we still need to know so that we can call UPS to authorize the return. Once something is refused we have 10 days to get in touch with UPS and have it sent back, or UPS will consider the package abandoned, and no credit will be issued. We are unable to credit the customer for the return freight, taxes, and duties on international orders.

3. We will not lower the invoice price or mark your order as a gift in order to lower taxes on your shipment.

Contacting Designer Plumbing Outlet

We will use your email address to respond to your questions, suggestions, and/or requests for assistance in using our site.

We are dedicated to making your buying experience pleasurable and your returns and credits Quick and Easy.

Thank You!

Thank you for your business and for making Designer Plumbing the fastest Growing Plumbing Story on the Net!

Eric Strand President & Master Plumber Designer Plumbing DPO


We are not associated with or the global supply network.

All descriptions, pictures & prices are subject to change without notice. DPO maintains no responsibility for inadvertent errors.