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Frequently Asked Questions

Plumbing & Designer Plumbing Outlet FAQ (Frequently Asked Questions).

Question: How long does Free Faucet Shipping Take?

Answer: Free Faucet Shipping ships via ground (5 to 6 business days). This depends on if the item is in stock. If you have any questions about stock our expert staff is available by Livechat, Email or by Telephone.

Question: What is a rough valve and why is it not included?

Answer: A rough valve is the part of the faucet that is operational and the part you do not see. This valve is located behind the wall, under the tub deck, or under the sink. The reason some manufacturers do not include the rough valve is that some projects have the rough valves pre-installed by their plumbers. So, if you were to buy the complete unit rough valve plus valve trim you would have an extra valve. Also, there are different options with rough valves and code requirements. If you have any question on which rough valve to purchase with your tub or shower trim,



Question: Are your staff really plumbing experts?

Answer: Yes, without a doubt. We only hire representatives with plumbing product knowledge. Purchasing plumbing products requires some plumbing knowledge, otherwise some expensive mistakes can happen. DPO's owner is a master plumber and he insists that our customer service and sales staff have plumbing experience. Our representatives have at least 3 years of plumbing product experience. This is our big advantage over the other internet plumbing retailers. Most of our competition is owned by companies that have many different sites, not related to plumbing. You most likely will deal with just an order taker who also sells other non plumbing related products. At Designer Plumbing Outlet DPO, you are guaranteed and expert.

Question: Your site states usually ships on the same business day. What does that mean?

Answer: We have multiple suppliers and warehouses. We either ship direct from the manufacturer or from a multitude of suppliers. Designer Plumbing Outlet carries over 80,000 plumbing products in every finish and style available. So, most products do ship on the same business day. However, we do put that disclaimer, because occasionally the product is backordered from the manufacturer and all of their distributors. If this is the case, we email you the estimated lead time right away.

Question: Do you have live inventory?

Answer: While we do not list our stock on our site, we do have representatives on livechat and by phone that will check stock for you right away. Since we have many more suppliers than most internet plumbing sites we do not list our stock, because we have many sources for your item. We are much more likely to have your items instock than our competition because of this. Please click the check stock tab on the product, if you have any questions about when your item/s will ship.